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:* Seems to occur (more frequently) since the latest docking station firmware upgrade. |
:* Seems to occur (more frequently) since the latest docking station firmware upgrade. |
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:* Relevant post: https://community.spiceworks.com/topic/2255741-thunderbolt-dock-230w-g2-outboard-monitor-problems |
:* Relevant post: https://community.spiceworks.com/topic/2255741-thunderbolt-dock-230w-g2-outboard-monitor-problems |
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:* In particular: |
:* In particular: |
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::* Disable Win 10 "Turn on fast startup (recommended)". Can be done via Control Panel or registry (<code>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] "HiberbootEnabled"=dword:00000000</code>) |
::* Disable Win 10 "Turn on fast startup (recommended)". Can be done via Control Panel or registry (<code>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] "HiberbootEnabled"=dword:00000000</code>) |
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:* ... problem seems to be fixed now. |
:* ... problem seems to be fixed now. |
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:* Let's re-enable the fast startup (maybe was still using an old G2 driver). |
:* Let's re-enable the fast startup (maybe was still using an old G2 driver). |
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:* ... Still having some issues. Unplug/Plug the docking seems to fix the issue, but I don't want to do that. |
:* ... Still having some issues. Unplug/Plug the docking seems to fix the issue, but I don't want to do that. |
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:* DONE - Keep <code>"HiberbootEnabled"=dword:00000000</code> |
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:* DONE - Checked FW again, and in fact the docking FW upgrade did fail. Try to reinstall... installed manually, now the installer reports that all components are up-to-date. |
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:* ... No more issues reported after several days... |
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:* More possible alternative fixes: |
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::* Try with an HDCP monitor, or better yet an HP HDCP monitor. |
::* Try with an HDCP monitor, or better yet an HP HDCP monitor. |
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::* See Dock troubleshooting guide. |
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Revision as of 19:36, 4 October 2020
New HP Elitebook 850 G6.
- Issue: black screen when booting with the HP Thunderbolt dock G2
- Raising the laptop lid doesn't fix the issue, both screens are black.
- Seems to occur (more frequently) since the latest docking station firmware upgrade.
- Relevant post: https://community.spiceworks.com/topic/2255741-thunderbolt-dock-230w-g2-outboard-monitor-problems
- See also HP Thunderbolt Dock G2 Troubleshoot guide
- In particular:
- Disable Win 10 "Turn on fast startup (recommended)". Can be done via Control Panel or registry (
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] "HiberbootEnabled"=dword:00000000) - Update HP Thunderbolt Dock G2 firmware -> already done (through assistant).
- Update BIOS -> boot in BIOS, select update BIOS. Current BIOS was 1.5.03 (or something), upgraded to 1.6.
- Disable Win 10 "Turn on fast startup (recommended)". Can be done via Control Panel or registry (
- ... problem seems to be fixed now.
- Let's re-enable the fast startup (maybe was still using an old G2 driver).
- ... Still having some issues. Unplug/Plug the docking seems to fix the issue, but I don't want to do that.
- DONE - Keep
"HiberbootEnabled"=dword:00000000 - DONE - Checked FW again, and in fact the docking FW upgrade did fail. Try to reinstall... installed manually, now the installer reports that all components are up-to-date.
- DONE - Say that Fast Boot must be disabled in BIOS for pre-boot usage. Not sure if this is necessary, or what are the consequences...
- ... No more issues reported after several days...
- More possible alternative fixes:
- Try with an HDCP monitor, or better yet an HP HDCP monitor.
- See Dock troubleshooting guide.