Summerbreeze: Difference between revisions

Revision as of 19:16, 6 October 2020

New HP Elitebook 850 G6.

Raising the laptop lid doesn't fix the issue, both screens are black.
Seems to occur (more frequently) since the latest docking station firmware upgrade.
Relevant post: https://community.spiceworks.com/topic/2255741-thunderbolt-dock-230w-g2-outboard-monitor-problems
See also HP Thunderbolt Dock G2 Troubleshoot guide
In particular:

Disable Win 10 "Turn on fast startup (recommended)". Can be done via Control Panel or registry ([HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power] "HiberbootEnabled"=dword:00000000)
Update HP Thunderbolt Dock G2 firmware -> already done (through assistant).
Update BIOS -> boot in BIOS, select update BIOS. Current BIOS was 1.5.03 (or something), upgraded to 1.6.

... problem seems to be fixed now.
Let's re-enable the fast startup (maybe was still using an old G2 driver).
... Still having some issues. Unplug/Plug the docking seems to fix the issue, but I don't want to do that.
DONE - Keep "HiberbootEnabled"=dword:00000000
DONE - Checked FW again, and in fact the docking FW upgrade did fail. Try to reinstall... installed manually, now the installer reports that all components are up-to-date.
DONE - Say that Fast Boot must be disabled in BIOS for pre-boot usage. Not sure if this is necessary, or what are the consequences...
... No more issues reported after several days... Issue is back after ~5 days.
DONE - Using a HP monitor with DP native connection -> Still have the issue (immediately)
DONE - Configure HP monitor. Disable DP low-power (set to always active). Disable auto-source. Set DP as default source.
... let's see ...
More possible alternative fixes:

@@ Line 16: / Line 16: @@
 :* DONE - Checked FW again, and in fact the docking FW upgrade did fail. Try to reinstall... installed manually, now the installer reports that all components are up-to-date.
 :* DONE - Say that Fast Boot must be disabled in BIOS for pre-boot usage. Not sure if this is necessary, or what are the consequences...
-:* ... No more issues reported after several days...
+:* ... No more issues reported after several days... Issue is back after ~5 days.
+:* DONE - Using a HP monitor with DP native connection -> Still have the issue (immediately)
+:* DONE - Configure HP monitor. Disable DP low-power (set to always active). Disable auto-source. Set DP as default source.
+:* ... let's see ...
 :* More possible alternative fixes:
-::* Try with an HDCP monitor, or better yet an HP HDCP monitor.
 ::* See Dock troubleshooting guide.