Plex

• NAS Compatibility [1]

How-To

Fix film metadata / bad matching

• Go in server library.
• Select movie, then Fix match....

If movie has several versions available, and one of these is not correct:

• Select first split apart.

See also this post about upgrading the matching agent.

Troubleshooting

Issue with playing Lucy

• Trying to play Lucy (H265 HEVC AC3) on Shield TV -> can't play (error).
• Looking at the server log, we see there are errors in the transcoder.
• We also see that server says directplay is disabled

1382:Dec 20, 2020 00:42:18.545 [23009] DEBUG - [Transcode] MDE: Lucy (2014): Direct Play is disabled
1383:Dec 20, 2020 00:42:18.545 [23009] DEBUG - [Transcode] MDE: Lucy (2014): media must be transcoded in order to use the hls protocol

• When forbidding transcoding on server, shield refuses to play as well (with another msg, but that basically says server tried to transcode but was refused to).
• It seems transcoding is forced with Shield Plex App because of AC3 audio / E-AC3 audio [2], [3].
• One solution is to use Plex addon on Kodi [4].

• Maybe another solution is to install Plex beta app from Plex.

• In Kodi addon:

• Select appropriate Plex Server.
• Make sure direct play is enabled (default).
• Enable H265 direct play (disabled by default).
• Optionally, set Plex addon to autostart (when kodi starts, so that to jump to Plex addon directly).

• ... Turns out that the audio track had a delay, so likely was corrupted in some way.