Plex

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  • NAS Compatibility [1]

How-To

Fix film metadata / bad matching

  • Go in server library.
  • Select movie, then Fix match....

If movie has several versions available, and one of these is not correct:

  • Select first split apart.

See also this post about upgrading the matching agent.

Troubleshooting

Issue with playing Lucy

  • Trying to play Lucy (H265 HEVC AC3) on Shield TV -> can't play (error).
  • Looking at the server log, we see there are errors in the transcoder.
  • We also see that server says directplay is disabled
1382:Dec 20, 2020 00:42:18.545 [23009] DEBUG - [Transcode] MDE: Lucy (2014): Direct Play is disabled
1383:Dec 20, 2020 00:42:18.545 [23009] DEBUG - [Transcode] MDE: Lucy (2014): media must be transcoded in order to use the hls protocol
  • When forbidding transcoding on server, shield refuses to play as well (with another msg, but that basically says server tried to transcode but was refused to).
  • It seems transcoding is forced with Shield Plex App because of AC3 audio / E-AC3 audio [2], [3].
  • One solution is to use Plex addon on Kodi [4].
  • Maybe another solution is to install Plex beta app from Plex.
  • In Kodi addon:
  • Select appropriate Plex Server.
  • Make sure direct play is enabled (default).
  • Enable H265 direct play (disabled by default).
  • Optionally, set Plex addon to autostart (when kodi starts, so that to jump to Plex addon directly).
  • ... Turns out that the audio track had a delay, so likely was corrupted in some way.